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Guarantees and Returns

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WARRANTY CONDITIONS

  • Goods and spare parts purchased from our online store and installed independently are provided with a warranty period of 14 days from the date of sale. Installing a spare part at a service station without issuing documents on the work performed is equivalent to installing the spare part independently.
  • Goods and spare parts installed by a certified service center, in compliance with all technological standards and installation rules, and with the execution of documents on the work performed (work order), are provided with a guarantee from the manufacturer, with a mileage of no more than 10 thousand km.
  • There is no warranty period for electrical goods, and the warranty on them is limited to the fact of their operability at the time of installation. This type of product is checked for its integrity at the time of receipt at the warehouse or at the carrier's office.

Warranty conditions do not apply to goods and auto parts:

  • When selecting a part from the catalog, a mistake was made (the part was installed on an unsuitable car), or it was used for purposes other than its intended purpose (household appliances, household goods, "handicraft" equipment, etc.);
  • The design of the part was changed (modified) during its installation on the vehicle (change in design, geometry or material properties of the product, grinding, trimming, application of additional coatings - painting, etc.);
  • The part's configuration does not match the one it was in when it was purchased in the store;
  • The part has visible damage, with signs of overheating, as a result of violation of operating rules or during careless use, the part was operated in extreme conditions (sports events);
  • The part is damaged: by an emergency increase or decrease in voltage in the network, incorrect connection to the on-board system, defects in the on-board system in which the product was used, or as a result of connecting and connecting the product to other power elements, using the product for purposes other than its intended purpose or in violation of operating rules.
  • The part replacement procedure was carried out in violation of the manufacturer's recommendations for vehicle replacement and repair;
  • The service station employees who performed the replacement procedure did not make sure to check the need to replace other vehicle components that interact with the new part;
  • There has been unauthorized opening of the part's case, repair or modification of the internal communications and components of the product, modification of the design or diagrams of the product;
  • Damage has occurred due to foreign objects, substances, liquids, insects or animals getting inside the product;
  • The item is damaged due to natural disasters, fires, floods, earthquakes, domestic factors and other situations beyond the seller's control;

 

RETURN CONDITIONS

Return of goods:

  • The Buyer may submit a claim for the return of a new product within 14 calendar days from the date of purchase or receipt of the product at the carrier's office. Transportation costs for the return of the product are borne by the Buyer.

Return of goods of proper quality :

  • No traces of installation on the car;
  • Preservation of the integrity of the original packaging and labeling of the product, and the completeness of the delivery, the packaging must not contain any inscriptions and/or be damaged. ( Please do not stick tape or other stickers on the packaging, and do not make inscriptions .)


You have the right to exchange a product of good quality for a similar one within 14 days from the date of receipt of the order, excluding the day of purchase, if the product did not suit you in terms of consumer properties (does not meet the declared parameters, does not fit your car), or configuration. Products of good quality that have individually defined properties are not subject to exchange, if the specified product can be used exclusively by the buyer who purchases it. If at the time of your request for exchange of the product, a similar product is not available for sale on tehnoservic.com.ua, you can refuse the product and demand a refund of its cost. Attention! In case of refusal of the product, if it is part of a set, the return can only be made for the complete set.

Return of goods of inadequate quality :

  • Claims for the quality of fragile goods are accepted if damage is detected directly during the receipt of the goods directly on site, or at the carrier's office. Fragile goods include: goods whose design includes parts made of plastic, glass (beacons, headlights, lanterns, tanks, bumpers, etc. ), and also have sealed cavities (radiators, metal and plastic pipes).
  • The fault or defect occurred due to the fault of the transport company. When receiving the goods from the transport company, be sure to check the integrity of the packaging of your order. Check for any damage to the packaging. If the packaging of the goods has traces of obvious damage, traces of blows, creases or is opened, you should inform the representative of the transport company about this and immediately contact our managers to resolve this situation.
  • The product has a hidden defect that cannot be detected visually, without damaging the packaging, can be returned by the Buyer provided that the defect is detected before installation on the vehicle or the installation was carried out at a certified service station.

To return spare parts due to their defect, and it has already been installed on the car, you must provide:

  • certificate and conclusion of the service station on the installation of this product on the client's car and its unsuitability;
  • a copy of the order from the car service where the product was installed on the car;
  • a copy of the certificate of conformity for the provision of services provided by the service;
  • a document confirming the fact of purchasing the Goods from the Seller.
  • fill out a return application in any form: fill in your full name, city, contact phone number, description of the problem and enclose it together with the shipping invoice in the parcel with the goods

Send the item/goods to the carrier's office: Kyiv "Nova Poshta " office No. 100, recipient: Rusin Gennadiy Vasilyevich 0504441714

PLEASE NOTE: all shipping costs associated with exchanges and returns are paid by the sender!

The " Return Delivery" and " Postpaid " services must be canceled. A shipment that has not been paid for by the sender cannot be received.

It is MANDATORY to inform the manager of tehnoservic.com.ua of the declaration number of the sent parcel!!!

Adhesive tape , as well as any clarifying inscriptions on the product packaging, are strictly prohibited !

 

According to the legislation, the seller is liable for defects in goods for which a warranty period has not been established, if the buyer proves that they arose before the transfer of the goods to the buyer or for reasons that arose before that moment. Regarding goods for which a warranty period has been established, the seller is liable for defects in goods, if he does not prove that they arose after the transfer of the goods to the buyer as a result of the buyer's violation of the rules for the use, storage or transportation of the goods, actions of third parties or force majeure.

The seller is obliged to accept goods of inadequate quality from the buyer and, if necessary, to check the quality of the goods. The seller is obliged to conduct an inspection for a period of no more than 30 calendar days. If the goods were manufactured outside Ukraine, the inspection may take up to 60 days. After the inspection, warranty repairs of goods with defects that arose due to the fault of the manufacturer may be carried out. If repair is not possible, then upon presentation of an expert opinion within the time limits established by law, we will replace the product with a factory defect with a product of proper quality, or refund the money within 10 days from the date of such a request. We ask you to describe the problem with the product in detail. We will try to find the optimal solution for you.

REFUND TERMS

  • When returning goods of proper quality, tehnoservic.com.ua will refund its cost no later than 7 days from the date of receipt of the goods.
  • When returning goods of inadequate quality, tehnoservic.com.ua will refund its cost no later than 7 days from the moment of receiving the expert opinion in accordance with the current legislation of Ukraine.
  • The refund is made in the same way as the payment for the Goods was made - by postal/bank transfer to the details specified by the Buyer, or in cash.